Ride and Drive Safety

SAFETY FOR ALL

Safety matters. We're here to make sure our riders and drivers have a great experience, and get the best support every step of the way.

SAFETY TIPS FOR RIDERS

TAXI & RIDE LIVE LOCATION
Share your live location using the app. Your friends & family can see where you are, follow your journey and know when you arrive.
ALL TRIP INFO IN THE APP
You can see your driver’s name, picture, car, etc. in the app before your driver arrives.
Always check the plate number before jumping in a taxi or Ride!
YOUR DRIVER IS A MESSAGE AWAY
Need to ask for help or confirm the pickup time? Use the in-app chat to contact your driver.
HELMETS ON, WORRIES GONE
If you’re riding an eScooter or eBike, always remember to wear a helmet!
GROUP SIZE MATTERS
- eBikes & eScooters: one person per vehicle
- taxis & Rides: groups welcome!
PARKING DONE RIGHT
Check the map before heading out on 2-wheels to find parking at your destination.
Follow parking rules & don’t block the streets or pavement!
DON’T DRINK AND DRIVE
If you’ve had a drink, book a taxi or Ride.
RIDE SMART, DRESS THE PART
Make sure to dress appropriately for the weather and temperature.
And always remember to take it slow & stay safe!

SAFETY TIPS FOR DRIVERS

ALWAYS ON OUR RADAR
We track all trips, so we know where you are in case of an emergency.
YOUR JOBS, YOUR RULES
You can always reject a trip or end it early if you don’t feel safe!
SUPPORT YOU CAN COUNT ON
We’re here to help whenever you need. Just head to the driver menu and choose ‘Help’.
YOUR NUMBER STAYS PRIVATE
We never give your phone number to anyone. When you call a passenger, they’ll see a fake number that doesn’t work outside the app.
KEEP PASSENGERS IN THE LOOP
Stuck in traffic? Closed street? Call or message your passenger in the app to let them know!
RATE PASSENGERS
Rate your passengers at the end of every trip and flag any disruptive behaviour.
BLOCK UNWANTED PASSENGERS
If you’ve had a bad experience, you can block passengers so they can’t book trips with you again.

LEFT SOMETHING IN A TAXI OR RIDE?

If you took a trip recently and lost an item, you can report it in a few steps.
We’ll get in contact with the driver and keep you updated. Tap below to report it now and we’ll take care of the rest.

Report a lost item

FOR MORE QUESTIONS, HEAD TO THE HELP CENTRE.

EXPLORE DIFFERENT WAYS TO TRAVEL

TAXI & RIDE

Sit back and relax in a taxi or Ride. FREENOW drivers are experienced and know the city inside out. So you can get to your destination ASAP.

The best option if the weather is bad, or you need to get to your destination ASAP.

Book a trip

Learn more

2-WHEELS

Riding on 2-wheels is a fun and quick way to travel short distances. They’re electric and easy to park and ride.

We call 2-wheels eBikes, eMopeds and eScooters (click ‘Learn more’ to see what’s available in your city).

Book 2-wheels

Learn more

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